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Our Policies

Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE. BY USING AND ACCESSING THIS WEBSITE, YOU CONFIRM AND ACCEPT THESE TERMS AND CONDITIONS HEREIN.

Disclaimer
Any drug information given on our website is for informational purposes only and it does not substitute advice from your doctor/physician/healthcare provider as well as any information contained on or in any product leaflet or packaging. This information is not a diagnosis or treatment of any health condition either. Always consult your doctor/physician/healthcare provider before taking any medications. We are not responsible for any kind of damage (direct or indirect) caused by improper use of the information provided or as a result of self-treatment.

Products and Content
All products, services, features, and content presented on this website are subject to change at any time without notice. We try our best to keep the information on this website updated, including colour, size specification, dosage, availability, etc. The inclusion of any products or services at a particular time does not imply or warrant that these products or services will be available at any time. By placing an order, you agree to use the ordered products in a lawful manner. We may change the information about prices and availability without notice.

Order Acceptance
Though we confirm orders by email and/or phone, the receipt of an email/phone order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We retain the right, without prior notice, to limit the order quantity on any product or service and/or to decline the order of any customer. We also may require additional verification of information prior to the acceptance and/or shipment of any order.

Order Cancellation
If you decided to cancel your order, please contact our customer support service using the Contact Us form or by phone and give us the reason for cancellation. You can cancel your order within 24 hours of placing it. Dispatched orders cannot be canceled or refunded.

Privacy Policy

The security and privacy of your personal data are our priority. Therefore, our company operates its website in compliance with applicable laws on data privacy protection and data security. Hence, we forward your personal data, collected on our website and by phone, to third parties who perform certain services for us. Data is shared only in connection with and in compliance with applicable laws and regulations. We do not sell or otherwise market your personal data to third parties.

Personal Data
We collect personal data (e.g., names, addresses, telephone numbers, and email addresses) for the operation of our website only when you have voluntarily provided such data to us (e.g., through registration, contact inquiries, surveys, while placing an order etc.) and when we are entitled to process or use such data by virtue of permission granted by you or on the basis of a statutory provision. In general, we use such data to answer your requests, process your orders, or grant you access to certain information or offerings.

Order Processing
To place an order with our pharmacy, you should choose the products, paying attention to dosage and quantity. Then choose suggested delivery service. Fill in all required information (make sure you provide the correct shipping, billing address and credit card information during Checkout). Double check whether you filled in the data correctly and press Place Order. If necessary, you can alter or add details to your shipping address within 24 hours of placing an order. Please contact our customer support service using the Contact Us form or by phone. Please be informed that we DO NOT issue a refund or reship the order when a customer provides us with the wrong shipping address.
Note, that if for any reason you have difficulties completing your order, please contact our customer support service using the Contact Us form or by phone.
We provide our customers with discounts (5% and 15% off the regular price) and bonuses. Contact our customer support service for more details.
The order processing may take up to 72 hours to check whether the order is fraudulent and there are any mistakes in your order details. Your card will be charged only after the order is confirmed and approved.
In some cases, the actual charged amount may differ from the total invoice amount due to the currency conversion fee. Please pay attention before you place an order. The currency conversion fee may be charged regardless of the payment type (credit, debit, prepaid, gift, etc.).

Recognition
We would like to inform you that we ship our products in a brown package marked Gift, Supplement, Plastic Product etc. All medications are packed in bubble wrap that prevents your order from any kind of damage.

Guarantees
The medications we dispatch are produced in India, Singapore, China, the USA, the UK, Germany, Italy, France, Puerto Rico and Turkey. We cooperate with reliable suppliers and provide timely delivery. We guarantee the product delivery or reshipping within 45 working days without additional charge.

Delivery Policy

Our online pharmacy provides, but it is not limited to, following delivery services:

  1. Royal Mail, EMS 7-12 workdays (rarely up to 25 workdays)
  2. UK Mail, International Registered Mail 14-21 working days (rarely up to 35 workdays)
Shipping price is displayed during checkout.

Delivery dates are accurate but can fluctuate due to unpredictable events, including natural disasters, weather conditions, holidays, geopolitical situations in the country of dispatch, transit countries, and destination country and other events which may affect timely delivery. The order cannot be dispatched or delivered on weekends or public holidays.

Each customer receives a tracking number (tracking ID) via email to track the order. The order tracking is available through the Track My Order menu option on the main page of our website.

Refund and Reshipment
We are sorry, but we don't accept any returns. We will issue a refund or reshipment of your order for free when:

  1. Your request to cancel the order was sent before the dispatch.
  2. Your chosen product is currently out of stock.
  3. Your chosen shipping method is temporarily unavailable.
  4. Wrong or damaged products were delivered, e.g. broken pills (photo of the parcel and the product should be provided).
  5. The product is not effective (photo of the parcel and the product should be provided).
  6. The parcel was not received by the customer within a specified delivery time.
  7. The sender shipped the order to the wrong delivery address.

We refund the payment for the order only in cases where the parcel was not delivered within a specified time after the dispatch.

We only reship the missing order items in cases where the delivery partially failed (not all products arrived within a specified delivery time). Photo of the parcel and the product should be provided.

We do not issue a refund or reshipping of your order when:

  1. You request to cancel the order was sent after the dispatch.
  2. The wrong shipping address was provided by the customer that caused non-delivery.
  3. The customer did not pick up the order and it was sent back to sender.
  4. The order was placed more than 6 months before the refund/reshipment request.